Privacy Policy

These terms are an interim plain-English version written by us while formal terms are prepared. They state how Platypus actually operates today. If anything here is unclear, email signup@platypus.tickets before relying on it.

Who we are

Platypus Tickets Pty Ltd (ACN 702 006 399, ABN 62 702 006 399) operates the Platypus Tickets platform and is the contact for personal information the platform collects for itself — account requests, tenant accounts, and platform billing. Patron data that a venue collects through Platypus is collected for that venue; we handle it on the venue's behalf. Privacy contact: signup@platypus.tickets.

What we collect

Account requests and tenant accounts: the contact details you give us — name, email, venue details — and your acceptance of our terms.
Patron data, on behalf of venues: when you buy a ticket, the venue collects your name, email, and optionally phone number through Platypus so your tickets can be delivered and the venue can run its box office. That data belongs to the venue's relationship with you.
Mailing-list consents: sign-ups are double-opt-in and every email carries an unsubscribe link.
Payments: card details go directly to Stripe — Platypus never sees or stores card numbers.

Why we collect it

To run the ticketing service: delivering tickets, checking them at the door, sending the emails venues ask us to send, and billing venues for the platform. We don't sell data to anyone.

Where it lives

Platypus is hosted in Australia (AWS Sydney region). Email and payment providers we integrate (e.g. Stripe) process data under their own policies.

Your choices

Every marketing email has a working unsubscribe link.
For access, correction, or deletion of your data, email signup@platypus.tickets. If your data was collected by a venue, we'll coordinate with them.

Version 2026-09-interim.2 · Last updated 3 September 2026